creditorclaims.ai
Last updated: 18 September 2026
1. What this notice covers
This notice explains how we handle personal data collected through this website – principally through our enquiry form – and the rights available to you.
It does not cover our engagement work. Where we are formally instructed on a matter, the handling of case material is governed by the engagement terms and data processing agreement made with the instructing party, not by this notice. Nothing in this notice applies to that work.
2. Who we are
CreditorClaims.ai LLC
This website is operated by CreditorClaims.ai LLC, a limited liability company formed in the State of Delaware, United States (Delaware File Number 10422192).
The business is directed and operated from Portugal, and this website’s processing is subject to the EU General Data Protection Regulation.
Contact: privacy@creditorclaims.ai
3. Do not send case material through this website
Our enquiry form is for initial contact only. It is not a secure channel and must not be used to send case material.
Do not submit through this website:
- privileged or confidential material of any kind
- case files, evidence, bank records, or correspondence
- personal data about debtors, directors, witnesses or other third parties, beyond the minimum needed to describe the nature of your enquiry
- anything subject to a duty of confidence, a court order, or an undertaking
If you choose to send privileged or confidential material through a public web form, you do so at your own risk and on your own responsibility. Any loss of privilege, breach of confidence, or breach of an obligation you owe to a third party arising from that disclosure is a consequence of your decision to send it, and not something we accept responsibility for. Legal professional privilege can be waived by the manner of disclosure, and we are not in a position to protect material you have already sent through an unsecured channel.
What we will do if it happens. If case material or substantial third-party personal data reaches us through the website form, we will not process it for any purpose. We will delete it and, where appropriate, tell you that we have done so and ask you to resend through a secure route once the appropriate legal agreements are in place between us.
Once an engagement is in prospect, we will agree an appropriate secure channel with you. Use that instead.
4. What we collect
Information you give us through the enquiry form:
- your name
- your firm or organisation
- your work email address
- your professional role
- a short description of the nature of your enquiry
Information collected automatically: technical data such as IP address, browser type and pages visited, through our security systems.
5. Cookies
This website sets one cookie:
| Cookie | Set by | Purpose | Duration |
|---|---|---|---|
__cf_bm |
Cloudflare, via our hosting provider Hostinger | Distinguishes human visitors from automated traffic | 30 minutes |
This is a strictly necessary security cookie and does not require consent.
We use no analytics, advertising or tracking cookies, and no third-party tracking technologies. Fonts and other assets are served from our own servers rather than third-party content delivery networks.
6. Form protection and security
Our enquiry forms are protected by Cloudflare Turnstile, which distinguishes genuine users from automated abuse. Turnstile processes technical data including IP address and browser interaction signals. Cloudflare acts as our processor for this purpose.
Our hosting provider, Hostinger, additionally operates a Cloudflare security layer in front of this website, which processes technical data such as IP address to protect against malicious traffic.
Records of blocked or suspicious activity may be retained where necessary to protect our systems and, where appropriate, to support the investigation of misuse.
7. Why we use your data, and on what basis
| Purpose | Lawful basis |
|---|---|
| Responding to your enquiry and arranging a scoping call | Legitimate interests; steps taken at your request before entering a contract |
| Assessing and taking on an engagement | Legitimate interests; performance of a contract |
| Protecting the website and forms against abuse | Legitimate interests – network and information security |
| Complying with legal and regulatory obligations | Legal obligation |
Where we rely on legitimate interests, we have considered whether those interests are overridden by your rights and concluded they are not, given the professional, business-to-business nature of the contact.
8. Who we share it with
We do not sell personal data. Website and enquiry data may be shared with:
- Service providers who help us operate the website and our communications – hosting, email and IT providers – acting under contract on our instructions.
- Professional advisers and partners, such as instructed lawyers or insolvency practitioners, where relevant to progressing a matter you have asked us to consider, and on a confidential basis.
- Authorities or regulators where we are required to disclose by law.
9. International transfers
Some of our service providers operate outside the EEA, including in the United States. Where personal data is transferred out of the EEA, we rely on an appropriate safeguard – standard contractual clauses, an adequacy decision, or another recognised transfer mechanism.
10. How long we keep it
- Enquiries that do not lead to an engagement: 12 months, then deleted.
- Enquiries that lead to an engagement: retained under the engagement terms and applicable professional and legal retention requirements.
- Material sent to us in error (see section 3): deleted on receipt.
11. Your rights
You may ask us to:
- give you access to the personal data we hold about you
- correct data that is inaccurate
- erase your data
- restrict or object to our processing
- provide data you gave us in portable form
- withdraw consent, where we rely on it
To exercise any of these, contact us at privacy@creditorclaims.ai
You also have the right to complain to a data protection supervisory authority. Our lead authority is the Comissão Nacional de Proteção de Dados (CNPD) in Portugal, and you may also complain to the authority in your own country of residence.
12. A note on our wider work
We carry out forensic investigation, asset tracing and insolvency support. That work involves processing personal data about companies, directors and connected parties, drawn from public registers, official gazettes, published judgments and records lawfully supplied to us by instructing parties.
That processing is governed by our engagement terms and the data processing arrangements agreed with the instructing party in each matter – not by this notice. We mention it here so the position is clear, not because this notice applies to it.
13. Changes to this notice
We may update this notice. The current version is always on this page, with the date shown at the top.
14. Contact
CreditorClaims.ai llc – 10422192
16192 COASTAL HIGHWAY
LEWES, DELAWARE 19958